Frequently Asked Questions
General Questions
Our product is made fresh for your order sasticfaction and can be delivered to you within 7-10 days upon order, unless otherwise specified on each product page.
Yes we do! We can provide disposal service with a charge of $80-$200, depending on the sizes. $10 per floor if carry by stairs. Please contact our customer service if your ever need this service.
You will be receiving message from us to confirm on the delivery date & timing once your order is ready.
Please refer to our Warranty Page in our website footer.
We do not have all furniture display in showroom. However, you may contact our customer service to get more reference photos to view.
Yes you can! We only sell additional covers to our existing customers. Simply reach out to us by sending email to shop@zestlivings.com or call/whatsapp at +65 6338 2488 to make arrangement.
We are using quality EPS beans, with dia. 3-5mm each.
Nope you don't have to! We will fill in the EPS beans for you before delivering. All you have to do is just wait for your item to be sent to your house.
Shipping
Yes you can! Please send us an email at shop@zestlivings.com with the order number at least 48 hours before the estimated delivery date. Alternatively, you may call /whatsapp +65 6338 2488 to make arrangment.
If there is a fault with your item within 14 days of delivery, please contact us via email at shop@zestlivings.com, or call +65 6338 2488.
Return & Refund Policy
We only accept refund with 20% charge of restocking fees, as our products are all made fresh upon order and we have dimensions & product informations stated in the product detail page. If you have any questions on any specific product, you can always to reach us via our chatbox.
Cancellation Policy
You can cancel your order within 24hrs upon order is placed by receiving a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. At the same time, item cannot be cancelled after 24 hours.
Customisation
We welcome any customization or changes of size of our standard models upon request in our store as we are the manufacturers. However, each customization or changes will be treated as unique case and there will be a customization fee involved.
Our products are made fresh upon order in order to assure our customers will get brand new piece. As the standard products are handled by a dedicated team, hence the cost is lower. For customization, it will be handled by our in-house designers and each case is unique to ensure all requests fulfilled accordingly. For affordability wise, we would highly recommend to reconsider on customization.